Why we do not offer refunds
The course and indicator are digital products. As soon as payment is confirmed, you receive access to the full content, and it cannot be returned. By completing your purchase, you confirm that you have read this policy and agree to it.
Before you buy
- Read the lesson list and "What is included" section on the Website.
- Check that you can use the charting platform named in the setup guide.
- Enter your email address carefully, because access details are sent there.
- Message us with any question before you pay. We are happy to help.
What is not eligible
- A change of mind after purchase.
- Trading results, including losses, or results that differ from what you expected.
- Not having time to watch the lessons.
- Access that was shared with, or used by, someone else.
When we will step in
We will fix the problem, and refund if we cannot fix it, in these cases only:
- Duplicate payment: you were charged more than once for the same order. We will refund the extra charge.
- Paid but no access: payment was taken, but you did not receive access within 48 hours even after checking your spam folder. We will resend access or resolve the issue, and refund if we cannot deliver the product.
- Technical fault on our side: a file or link we provided does not work and we cannot fix it for you.
How to ask for help
Email support@learnmize.online within 7 days of your purchase with:
- your full name and the email address used at checkout;
- the payment date, amount and transaction ID, or a screenshot of the payment;
- a short description of the problem.
Review and timing
We aim to review your request within 3 working days. If a refund is approved, it is sent to the original payment method. Banks and payment providers usually take 5 to 7 working days to show it.
Disputes and chargebacks
If you have a problem with a payment, please contact us first so we can solve it quickly. Where a payment is disputed with your bank, we may share order and delivery records with the payment provider to resolve it.
Changes to this policy
We may update this policy. The version shown at the time of your purchase applies to that purchase.
Contact
Email support@learnmize.online or message us on Telegram. See our Contact page.